“The Beatings Will Continue Until Morale Improves”

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I read an article written by Tom Emerick in the Healthcare Blog called “Torture the Data Until It Confesses”, and it got me thinking. So, I used the old joke for the title to this article “The beatings will continue until morale improves,” because both Tom and I are using that play on words to […]

Culture Eats Strategy for Breakfast

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I saw this quote yesterday on LinkedIn and it made me harken back to my “Captain Quality” days at the old HBO & company here in Atlanta. My interest in in TQM (Total Quality Management) was driven by what I saw in the field as a national sales leader for the mainframe group within HBOC. […]